Shipping policy

SHIPPING POLICY

Last updated: August 20, 2025

Order Processing and Estimated Delivery

Due to high demand, frequent sellouts, limited stock quantities, and extended production times, FormWell orders currently have an estimated delivery timeframe of 6–8 months from the date the order is placed.

By completing your purchase, you acknowledge and accept this estimated timeframe. Your order may arrive sooner, but expedited production or delivery cannot be guaranteed.

Please note that this is an estimate rather than a guaranteed delivery date. Production schedules, carrier delays, severe weather, customs processing, supply-chain disruptions, and other circumstances outside our reasonable control may affect delivery.

Order Updates and Tracking

You will receive an order-confirmation email after completing your purchase. Once your order has finished production and ships, tracking information will be sent to the email address provided at checkout.

Tracking information may take several business days to begin showing movement after it is issued.

Shipping Delays

If we reasonably expect that your order will not ship within the original 6–8 month timeframe, we will contact you using the information provided with your order and explain the available options.

Where required by applicable law, customers will be given the option to consent to the revised shipping timeframe or cancel the unshipped order for a refund.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please review your information carefully before placing your order.

Contact formwellsupport@outlook.com immediately if an address correction is needed. We cannot guarantee that changes can be made after an order enters processing or production.

FormWell is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address supplied by the customer.

Order Changes and Cancellations

Orders may enter production or processing shortly after being placed. Changes and cancellations are not guaranteed after an order has been submitted.

Once an order has shipped, it cannot be cancelled. Any cancellation or refund rights required by applicable consumer-protection law will continue to apply.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Refusing an order because of customs charges does not automatically qualify the order for a refund.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact formwellsupport@outlook.com within 7 days of delivery. Include your order number and clear photographs or video showing the product, packaging, and reported issue.

If tracking shows that an order was delivered but you cannot locate it, check the surrounding property and contact the shipping carrier before contacting us. We will assist with eligible carrier investigations where reasonably possible.

Contact Us

For shipping questions or order assistance, contact:

FormWell
formwellsupport@outlook.com